Effective Date: July 2025
Last Updated: July 2025

At Postscript, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Contact Information:

• Name and title

• Email address

• Phone number

• Mailing address

• Billing address

• Shipping address

Communication Information:

• Consultation requests

• Customer service inquiries

• Feedback and reviews

• Newsletter subscriptions

1.2 Design and Consultation Information

For our custom furniture and consultation services:

• Room dimensions and layout

• Design preferences and style choices

• Budget requirements

• Timeline preferences

• Photos of existing spaces (when provided)

• Specific customization requests

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

Technical Information:

• IP address

• Browser type and version

• Operating system

• Device information

• Screen resolution

Usage Information:

• Pages visited

• Time spent on pages

• Click patterns

• Search terms used

• Referring websites

• Entry and exit pages

Location Information:

• General geographic location (city/state level)

• Shipping location for delivery purposes

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Enhance website functionality

• Analyze website usage

• Provide personalized content

• Improve our services

Types of Cookies Used:

• Essential cookies (necessary for website function)

• Performance cookies (analyze website usage)

• Functionality cookies (remember preferences)

• Marketing cookies (personalized advertising)

2. How We Use Your Information

2.1 Primary Purposes

We use your personal information to:

Order Processing:

• Process and fulfill your orders

• Arrange delivery and installation

• Handle returns and exchanges

• Process payments and refunds

Customer Service:

• Respond to inquiries and requests

• Provide customer support

• Resolve complaints and issues

• Conduct consultations

Communication:

• Send order confirmations and updates

• Provide delivery notifications

• Share care and maintenance instructions

• Send newsletter and promotional content (with consent)

2.2 Business Operations

Quality Improvement:

• Analyze customer feedback

• Improve our products and services

• Develop new product lines

• Enhance website functionality

Legal and Administrative:

• Comply with legal obligations

• Maintain business records

• Prevent fraud and abuse

• Enforce our terms and conditions

2.3 Marketing and Personalization

With your consent, we may use your information to:

• Send promotional emails and offers

• Provide personalized product recommendations

• Share design inspiration and tips

• Invite you to special events or exhibitions

• Conduct customer surveys

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Authorized Sharing

We may share your information with:

Service Providers:

• Payment processors

• Shipping and logistics companies

• Installation and delivery teams

• Website hosting and maintenance providers

• Customer support platforms

• Marketing and analytics services

Business Partners:

• Authorized retailers and showrooms

• Design consultants and architects

• Material suppliers (for custom orders)

• Installation specialists

Legal Requirements:

• Law enforcement agencies (when legally required)

• Government authorities (for regulatory compliance)

• Legal advisors and courts (in legal proceedings)

• Other parties (to protect our rights and interests)

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owners, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption of sensitive data

• Secure Socket Layer (SSL) technology

• Firewalls and intrusion detection

• Regular security updates and patches

• Access controls and authentication

Organizational Safeguards:

• Employee training on data protection

• Limited access to personal information

• Regular security audits and assessments

• Incident response procedures

• Data backup and recovery systems

4.2 Payment Security

• We use PCI DSS compliant payment processors

• Credit card information is encrypted during transmission

• We do not store complete payment card details

• Tokenization used for recurring payments

4.3 Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy

• Complying with legal obligations

• Resolving disputes and enforcing agreements

• Maintaining business records

Typical Retention Periods:

• Transaction records: 7 years (for tax and legal compliance)

• Customer accounts: Until account closure + 2 years

• Marketing communications: Until unsubscribed + 6 months

• Website analytics: 26 months

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information

• Correct inaccurate information

• Update your contact details

• Review your order history

5.2 Data Portability

You can request a copy of your personal information in a commonly used format.

5.3 Deletion Rights

You can request deletion of your personal information, subject to:

• Legal obligations to retain certain records

• Ongoing business relationships

• Legitimate business interests

5.4 Communication Preferences

You can:

• Unsubscribe from marketing emails

• Opt-out of promotional communications

• Update your communication preferences

• Choose your preferred contact methods

5.5 Cookie Management

You can:

• Accept or decline cookies through browser settings

• Delete existing cookies

• Block future cookies (may affect website functionality)

• Manage cookie preferences through our cookie consent tool

6. Third-Party Links and Services

6.1 External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

6.2 Social Media Integration

If you connect with us through social media platforms, please refer to their privacy policies for information about their data practices.

6.3 Third-Party Analytics

We use third-party analytics services to understand website usage. These services may collect information about your visits to our and other websites.

7. International Data Transfers

7.1 Data Processing Location

Your information is primarily processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place.

7.2 Cross-Border Protection

For international transfers, we implement:

• Standard contractual clauses

• Adequacy decisions

• Other legally recognized transfer mechanisms

8. Children's Privacy

8.1 Age Restrictions

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

8.2 Parental Responsibility

If we become aware that we have collected information from a child, we will delete it promptly. Parents should supervise their children's internet usage.

9. Updates to This Privacy Policy

9.1 Policy Changes

We may update this Privacy Policy to reflect:

• Changes in our practices

• Legal or regulatory requirements

• Technology updates

• Business developments

9.2 Notification Process

We will notify you of significant changes through:

• Email notifications

• Website announcements

• Updated effective date on this policy

9.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

10. Contact Information

10.1 Privacy Questions

For questions about this Privacy Policy or our data practices, contact us:

Email: pradeep@designbypostscript.com
Subject Line: Privacy Policy Inquiry
Phone: +91 7742463705
Address: 29 multi complex,Badala house, arvind nagar, north sunderwas, Udaipur Rajasthan 313001

10.2 Data Protection Requests

To exercise your privacy rights or request information about your data:

Email:pradeep@designbypostscript.com
Subject Line: Data Protection Request
Include: Specific request type and verification information

10.3 Response Time

We will respond to your privacy-related requests within:

• 30 days for general inquiries

• 15 days for data access requests

• 7 days for urgent security matters

11. Legal Basis for Processing

We process your personal information based on:

Contract Performance: To fulfill our obligations to you as a customer Legitimate Interests: To operate our business and improve our services Legal Compliance: To meet regulatory and legal requirements Consent: For marketing communications and non-essential cookies

12. Complaints and Regulatory Contact

If you have concerns about our data handling practices, you may:

• Contact us directly using the information above

• File a complaint with relevant data protection authorities

• Seek legal advice if necessary

13. Consent Withdrawal

You can withdraw your consent for data processing at any time by:

• Updating your account preferences

• Contacting us directly

• Using unsubscribe links in communications

Note: Withdrawal of consent may affect our ability to provide certain services.

This Privacy Policy demonstrates our commitment to protecting your personal information while providing exceptional artisanal furniture and design services.

For the latest version of this Privacy Policy, please visit our website.

Postscript - "Work is Zen, Heart is Must"