Effective Date: July 2025
Last Updated: July 2025

Welcome to Postscript, India's premier destination for luxury artisanal furniture. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. About Postscript

Postscript is a luxury artisanal furniture brand with over 28 years of heritage craftsmanship experience. We specialize in creating unique, handcrafted furniture pieces using traditional techniques including bone inlay, brass work, and resin artistry. Our philosophy is "Work is Zen, Heart is Must," reflecting our commitment to mindful craftsmanship and passionate artistry.

Business Details:

• Business Name: Postscript

• Contact Email: jhapradeep3040@gmail.com

• Country of Operation: India

2. Services Offered

2.1 Product Categories

• Ready-to-ship artisanal furniture pieces

• Custom design consultations

• Bespoke furniture creation

• Interior design recommendations

• Craftsmanship workshops and experiences

2.2 Collections

Our furniture is organized into various collections including:

• Coffee Tables

• Chest of Drawers

• Bar Cabinet

• Credenza

• Bed Side Tables

• Consoles

• End Tables

• Prayer Cabinet

3. Product Information and Availability

3.1 Product Descriptions

• All product descriptions, dimensions, materials, and specifications are provided to the best of our knowledge

• Handcrafted nature means slight variations in color, texture, and finish are natural and add to the uniqueness of each piece

• Product images are representative; actual items may vary slightly due to the artisanal nature of our work

3.2 Availability

• Product availability is subject to change without notice

• Custom pieces require lead times as specified during consultation

• We reserve the right to discontinue any product or service

4. Pricing and Payment

4.1 Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise specified

• Prices are subject to change without notice

• Custom pieces are quoted individually based on specifications

• Shipping costs are additional unless specified otherwise

4.2 Payment Methods

We accept the following payment methods:

• Bank transfers

• UPI payments

• Credit/Debit cards

• Digital wallets

• Cash on delivery (where applicable)

4.3 Payment Terms

• Full payment required for ready-to-ship items

• Custom orders require 50% advance payment, balance due before delivery

• Quotes are valid for 30 days unless otherwise specified

5. Order Process

5.1 Order Confirmation

• Orders are confirmed upon receipt of payment

• Order confirmation will be sent via email

• Orders cannot be modified once production begins

5.2 Custom Orders

• Require detailed consultation and design approval

• Timeline provided during consultation phase

• Changes during production may incur additional costs

• Final approval required before completion

6. Delivery and Shipping

6.1 Delivery Timeline

• Ready-to-ship items: 7-15 business days

• Custom pieces: As specified during consultation (typically 4-12 weeks)

• Delivery times are estimates and may vary based on location and circumstances

6.2 Shipping Policy

• We ship across India through trusted logistics partners

• International shipping available on request

• Delivery charges calculated based on location and item size

• Insurance and handling charges may apply

6.3 Delivery Process

• Customers will be notified prior to delivery

• Someone must be present to receive and inspect items

• Delivery includes placement in the designated room

• Assembly services available at additional cost

7. Returns, Exchanges, and Refunds

7.1 Ready-to-Ship Items

• Returns accepted within 7 days of delivery

• Items must be in original condition, unused and undamaged

• Return shipping costs borne by customer unless item is defective

• Refund processed within 7-10 business days after receipt of returned item

7.2 Custom/Bespoke Items

• Custom items cannot be returned unless defective

• Any defects must be reported within 48 hours of delivery

• We will repair or replace defective custom items at no charge

7.3 Damaged Items

• Report damage within 24 hours of delivery

• Provide photographs of damage for assessment

• Replacement or repair arranged at no additional cost

8. Quality Assurance and Warranties

8.1 Craftsmanship Guarantee

• We guarantee the quality of our craftsmanship for 1 year from delivery

• Warranty covers manufacturing defects and structural issues

• Normal wear and tear not covered under warranty

8.2 Materials Warranty

• Natural wood: 2 years against splitting or major defects

• Bone inlay work: 1 year against detachment or major chips

• Hardware and fittings: 1 year against defects

8.3 Warranty Exclusions

• Damage due to misuse, accidents, or normal wear

• Damage from exposure to extreme conditions

• Modifications by unauthorized parties

9. Care and Maintenance

9.1 Customer Responsibility

• Follow provided care instructions

• Use appropriate cleaning products

• Protect from direct sunlight and moisture

• Regular maintenance recommended for longevity

9.2 Care Guides

• Detailed care instructions provided with each piece

• Additional guidance available on our website

• Professional maintenance services available

10. Intellectual Property

10.1 Design Rights

• All designs are proprietary to Postscript

• Unauthorized reproduction or copying is prohibited

• Custom designs remain property of Postscript unless otherwise agreed

10.2 Website Content

• All website content, images, and materials are protected by copyright

• Use limited to personal, non-commercial purposes

• No reproduction without written permission

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

12. Limitation of Liability

12.1 General Limitations

• Our liability is limited to the value of the purchased item

• We are not liable for indirect, consequential, or special damages

• Time limit for claims: 6 months from delivery date

12.2 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, labor strikes, or pandemics.

13. Consultation Services

13.1 Design Consultations

• Available virtually or in-person (where possible)

• Consultation fees may apply for extensive design work

• Recommendations provided are suggestions only

• Implementation responsibility lies with the customer

13.2 Virtual and In-Person Services

• Virtual consultations conducted via video calls

• In-person consultations subject to availability and location

• Additional charges may apply for travel outside service areas

14. Governing Law and Dispute Resolution

14.1 Applicable Law

These Terms are governed by the laws of India.

14.2 Dispute Resolution

• First attempt: Direct negotiation

• If unresolved: Mediation through mutually agreed mediator

• Final resort: Arbitration under the Arbitration and Conciliation Act, 2015

• Jurisdiction: Courts in Udaipur, India

15. Modifications to Terms

15.1 Updates

• We reserve the right to modify these Terms at any time

• Updates will be posted on our website

• Continued use constitutes acceptance of modified Terms

15.2 Notification

• Significant changes will be communicated via email

• Check our website regularly for updates

16. Contact Information

For questions about these Terms or our services:

Email: pradeep@designbypostscript.com
Website: www.designbypostscript.com
Phone: +91 7742463705
Address: 29 multi complex,Badala house, arvind nagar, north sunderwas, Udaipur Rajasthan 313001

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Postscript regarding your use of our website and services.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Postscript - where "Work is Zen, Heart is Must."